At MONOCROW, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, engage our services, or interact with us online.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Provided directly by you when you:

• Submit an enquiry form

• Request a quote

• Subscribe to our newsletter

• Engage us for design services

This may include:

• Name

• Email address

• Phone number

• Business details

• Project information or briefs

1.2 Usage and Technical Data

Collected automatically when you use our website:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on the site

• Cookies and tracking technologies (e.g. analytics)

2. How We Use Your Information

We use your information to:

• Respond to enquiries and provide quotes

• Deliver graphic design and related services

• Communicate project updates

• Improve our website’s performance

• Send occasional marketing emails (only with your consent)

• Maintain internal records for business operations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Legal Bases for Processing (GDPR-Friendly)

Where applicable, we process your information under the following bases:

• Contract: To provide the services you’ve requested.

• Legitimate Interest: To improve our site and communications.

• Consent: For newsletter subscriptions and non-essential cookies.

4. Cookies and Tracking

Our website may use cookies to enhance user experience and analyse performance. You can manage or disable cookies through your browser settings. Some features may not function properly without them.

5. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, or disclosure.
Information is stored securely using reputable third-party services (e.g. hosting providers, CRM tools, email marketing platforms).

6. Sharing Your Information

We may share your information with:

• Trusted service providers (e.g. email platforms, web hosting, analytics tools)

• Contractors or collaborators working on your project

These third parties only receive the data necessary to perform their work and must keep it confidential.

We will also disclose data if required by law.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request corrections or updates

• Request deletion of your data

• Withdraw consent for marketing communications

• Request a copy of your data in a portable format

To exercise these rights, please contact us at hello@monocrow.net

8. Links to External Sites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites.

9. Children’s Privacy

Our services are not directed toward individuals under 16. We do not knowingly collect personal data from children.

10. Updates to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with the updated effective date.

11. Contact Us

For any questions about this Privacy Policy or your data, please contact us at:

hello@monocrow.net
www.monocrow.net