FREQUENTLY ASKED
Frequently Asked Questions
THE DESIGN PROCESS
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Typically new projects are booked at least 2-3 weeks in advance. We support a select group of clients at once to provide you with the best kind of service and outcomes. Get in touch to find out the next available dates.
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A branding project usually takes around 3-4 weeks and websites can take 8-12 weeks. The timeline is also influenced by how many revisions are required, deadlines and whether feedback has been supplied in a timely manner.
Once we have a project in the works, it’s important to respond to emails within 48 hours to keep the project on track. -
Once we decide we’re a good fit, you’ll be issued a non-refundable commencement invoice via email. Just pay your deposit to secure your spot in the calendar.
We operate in a payment plan type structure. This looks like a pay-as-you-go project where increments are due at feedback stages. The final payment will be required for handover of files. No final design files will be released until final payment is received. -
Once you have paid your deposit, you have 5 business to change your mind. After this date, your commencement fee is non-refundable.
Frequently Seen Enquiries
Narrow Budget, Narrow Timeline
While we’re genuinely grateful for every enquiry that lands in our inbox, it’s important to understand that premium creative work requires both time and adequate investment. Expecting to skip the queue or pay significantly less than those ahead of you, while still receiving the same level of care and quality - is simply not realistic.
Our split-payment structure is designed to make our services more accessible without compromising on craft.
Why Investing in Design is Important
Even established businesses and corporations need design because the market, audience expectations, and technology are constantly evolving.
Strategic, well-executed design keeps a brand relevant, communicates complex ideas clearly, and strengthens trust and recognition - ensuring that even the most established name continues to grow, adapt, and lead rather than follow.
I’m A Creative, Do I Pay Full Price?
While we respect your background, the fact you’re reaching out to us suggests there’s a gap in skill, execution, or capacity that you trust us to fill. Our work is priced to reflect the years of education, strategy, and design thinking we bring to the table.
We don't devalue your work, and we ask the same in return. If you genuinely understand the industry, you’ll know that great creative takes time, investment, and trust in the experts you hire.
Frequently Asked Questions
WEBSITE DEVELOPMENT
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Rather than an additional cost, our brand specific SEO strategies are included within our websites in order for you to have the best organic results before moving into paid ads.
Our method is well-known among our clients for optimising sites on Google Search and reaping organic, unpaid results. -
Keyword enhanced copy is created based on your responses to our questionnaire and knowledge of your industry. We utilise imagery, fonts and video from stock platforms OR a pre-organised content shoot and sort all relevant licensing on your behalf.
Organise your shoot with us! We offer discounts when accompanied by web or brand packages.
Enquire Now. -
Often referred to as “cost to run,” these are ongoing or one-off costs required to bring your project to life. They’re separate, mandatory fees that go directly to third-party providers—not to us. Think: website subscription, domains, licenses etc. These are essential to the final delivery and functionality of your brand or website, and we’ll always outline them clearly so there are no surprises.
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Are included when you renew your subscription each year. This covers our team monitoring your site for breaks and software updates, an annual report and recommendations for future performance as well as account keeping on your behalf.
About Our Co-Management System:
Who Keeps My Site Updated?
We’ve built a collaborative management system to give you autonomy over your own website with dual-access and a custom client portal full of basic editing tutorials.
We empower you with the tools and basic training to confidently manage your site day-to-day, while still being here for the bigger stuff—like structural changes, troubleshooting, or design updates. It’s a balance that saves you money and puts control back in your hands.
Website Ownership & Billing
Included in all of our websites we design and build, clients are added to our portal of basic editing tutorials to peruse and learn in their own time.
Upon publish of your site, we transfer ownership of your website over to you where billing, edits and management is direct to your business.
We still have access for changes, updates and anything you need at an hourly rate. Read our disclaimers here.
We Can Manage for You
Clients can always opt-out and hand full management over to us for an annual fee.
Billing, site management and updates are handled by our team with an annual performance report and recommendations supplied at each billing term.
Enquire for more information.
Frequently Asked Questions
BRAND VISUALS
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We don’t manage social profiles on behalf of businesses however, we do create custom branded graphics and content for you to post and caption at your leisure.
Enquire for available bundles. -
Certainly! Let us create custom, ready-to-post content using your own imagery, files and/or video! Simply call us to discuss the details.
Content creation is usually charged hourly for short projects and at a quoted price for bundles. -
Yes! We have bundles available that we can deliver via email invite to any Canva or Adobe Express Account.
We create on brand custom templates for you to edit, use and post over and over again at a one-off cost!
Just enquire for more information.
Frequently Collaborated With:
Photographers & Videographers
Our internal team knows their way around a camera and often collaborate with local professionals to facilitate brand and creative direction at the forefront, and behind the lens.
Sports and Athlete Specific Content
Campaign Photo/ Videography
Product and Mockup Photography
Personal Brand and Headshot Content
Website or Socials specific Content
+ More
Social Media Assets & Management
Can you manage, post and create content for me?
We as a studio specialise in brands, web and the capture or creation of visuals. We do not manage or post on your behalf. We do however, have trusted industry professionals we recommend that are results driven and aesthetically on point.
Enquire via our contact form for more info!
Local Suppliers & Studios
Where can I have content taken?
Where can I find props?
We collaborate with local studios, suppliers and spaces (paid or free) to conduct content and brand shoots. We also come to your business location, can set up in the great outdoors or provide cost-effective alternatives depending on your needs.
DM us for a list of spaces to choose from!
Have your own space in mind? Enquire below.
More Questions?
We offer a free 15 minute consult via phone or zoom to discuss your requirements and project outcomes. Simply fill this form and we’ll get back to you.